Privacy and cookies

We respect your privacy

This privacy notice tells you what to expect when Soprema UK collects personal information. It applies to information we collect about:

  • visitors to our websites
  • people who use our services
  • people who make enquiries using any form mechanisms on our website

Policy Change

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. This policy is effective from May 26th 2012.

Visitors to our websites

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from this site with any personally identifying information from any source. Where we do want to collect personally identifiable information through our website, we will make it clear where we collect personal information and will explain what we intend to do with it.

Cookies used on this site and what they are used for

We use a number of different cookies on our site. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

On your first visit to this website we provide a notice about our use of cookies with an acceptance mechanism whereby you can signify your agreement, which means that by visiting this site and navigating beyond the opening page, we assume you are happy with this usage. If you are not happy, then you should either not use this site in future, delete any cookies having visited the site, or you could browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

The table below explains the cookies we use and why.




More information

Google Analytics *


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google site cookie acceptance


This cookie is used to record if a user has accepted the use of cookies on the website.

Automatically deleted after ten years.

Session cookie


This cookie is set by our content management system upon arrival at the website and is essential for its correct operation. Its purpose is to store session variables such as current location in site, etc. This cookie is deleted when a user closes their browser.

Standard PHP Session cookie required for correct operation. The cookie does not contain any personal information and has no other use.

*To opt out of being tracked by Google Analytics across all websites visit

External web services

We may, at times, use a number of external web services on our website, mainly to display content within our web pages. For example, to display images we may occasionally use Flickr or similar photo storage sites; to show videos we may use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future when embedding content, but these are the most common types. We cannot prevent these sites, or external domains, from collecting information on your usage of? any embedded content. If you are not logged in to these external services then they will not be able to identify you but they are likely to gather anonymous usage information e.g. in the case of YouTube the number of views, plays, loads, etc. To find out more please visit YouTube's embedding videos information page.

Where we collect personal information

Registering on our website

In order to access technical information you will be required to register on the website. The registration process requires you to provide your Name, Address, Email Address and other details which enable us to understand and record who is using and requiring this information. The information we gather is encrypted and is securely stored in our databases.

How is the information used and by whom?

Registration information will be used by us for the following purposes only:

  1. Internal record keeping and to enable us to respond to any enquiry you have made.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails or newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  5. We may use the information to customise the website according to your interests.

Using enquiry or other response forms

When you use the response forms on our website we may ask for details of your name, position/title, company name, address, email address, telephone numbers, etc. Any information you supply using our response forms will be forwarded to us by secure email so that we can deal with your enquiry in the most effective manner possible. The information is not stored on our web servers and will only be used in connection with your enquiry.

What security measures do we have in place to protect this information?

To protect your privacy, where we retain your information this? is encrypted and stored securely in our server database.

We also use our best efforts to protect your information offline - it is only given to those of our employees who genuinely need to have access to it in order to perform their job.

Furthermore, our security procedures for storing and disclosing customer details conform with the Data Protection Act 1998 so as to prevent unauthorised access to it.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is in any way not correctly handled. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

Individuals can find out if we hold any personal information by making a 'subject access request' under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold you need to put the request in writing to the address provided below. If we do hold information about you, you can ask us to correct any mistakes by contacting us at the address below.

Disclosure of personal information

Other than as may be required by law, we will not disclose any personal information we may hold about you to any other party without first seeking your permission.

Links to other websites

The Site may, from time to time, contain links to other web sites. We are not responsible for the privacy practices of the owners and operators of these sites. We therefore encourage you to read the privacy statements and policies on each site to which you are asked to submit personal information.


By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this Policy.

How to contact us

Requests for information about our privacy policy can be emailed to or by writing to us at the address shown on our contact page.


4 Lancaster Way
Earls Colne Business Park - Earls Colne
Colchester - Essex - C06 2NS
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